Shipping Policy

Last reviewed: September 2026

Free Shipping

Orders of $499 or more ship FREE within the lower 48 states.

Order Processing

  • Orders are processed within 1 to 2 business days after payment is received, Monday through Friday. We do not ship on weekends or holidays.
  • Firearm orders do not begin processing until we have received both payment and a valid FFL (see FFL Requirements below).
  • Ammunition orders to states that require a permit or ID card will not ship until we have received and confirmed a valid copy (see State Restrictions below).
  • You will receive a confirmation email with tracking once your order ships. Tracking may take up to 24 hours to become active. If you do not see the email, please check your spam or junk folder.

Shipping Methods

  • Handguns: UPS 2nd Day Air, adult signature required
  • Long guns: UPS Ground, adult signature required
  • Ammunition: UPS Ground, signature required
  • All other items: UPS Ground

We ship to the lower 48 states only. We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or P.O. Boxes.

Split Shipments

  • Warehouse shipments: Some items ship directly from our distribution partners' warehouses rather than from our location. If your order includes these items, they may arrive in separate packages, from different locations, and on different timelines, each with its own tracking number.
  • Package weight: UPS limits packages to 45 lbs. Heavier orders will be split into multiple packages.
  • If your order ships to an FFL dealer, your dealer may charge a separate transfer fee for each package.

FFL Requirements (Firearms)

  • All firearms must ship to a licensed FFL dealer for transfer.
  • Contact your dealer before ordering to confirm they will accept the shipment.
  • Have your dealer email a copy of their license to [email protected]. We do not contact dealers on your behalf, and your order will not ship until a valid FFL is on file.
  • If your FFL dealer refuses delivery, you are responsible for all return shipping costs and the restocking fee below.

State Restrictions

Some states restrict or regulate the shipment of firearms, ammunition, and magazines. It is the buyer's responsibility to know and comply with all federal, state, and local laws. We reserve the right to cancel any order that cannot be legally fulfilled to the buyer's location.

  • Alaska and Hawaii: We do not ship firearms or ammunition.
  • California: All firearms and ammunition must ship to a licensed FFL dealer. No semiautomatic rifles. Handguns must be on the California Roster (see below). No magazines over 10 rounds.
  • Colorado: No magazines or feeding devices over 15 rounds.
  • Connecticut: Ammunition requires a valid, unexpired CT Carry Permit or Ammunition Certificate. Firearms must ship to an FFL; semiautomatic rifles are subject to the CT Assault Weapons Ban. No magazines over 10 rounds.
  • Illinois: Ammunition requires a valid, unexpired FOID card and state-issued ID, and the shipping address must match the FOID card or driver's license. No shipments to Chicago or Cook County. No magazines over 10 rounds.
  • Maryland: No shipments to Annapolis. No magazines over 10 rounds.
  • Massachusetts: Ammunition requires a valid, unexpired LTC or FID card. All firearms and ammunition must ship to a licensed FFL dealer, and firearms must be on the MA approved firearms list. No magazines over 10 rounds.
  • New Jersey: Ammunition requires a valid, unexpired Firearms Purchaser ID (FPID) and must ship to an FFL dealer (no residential delivery). No non-compliant AR or AK receivers, rifles, or pistols. No magazines over 10 rounds.
  • New York: All ammunition must ship to a licensed dealer (no residential delivery). No magazines over 10 rounds.
  • Washington, D.C.: No firearm or ammunition sales.

Uploading Your Permit or ID

If your state requires a permit, FOID card, FID card, or other credential to purchase ammunition, upload a copy on our ID Upload page and include your order number. Your order will ship once the credential has been received and confirmed.

California: Handgun Roster and Excise Tax

California only allows the sale of handguns listed on the California Roster of Handguns Certified for Sale. It is solely the customer's responsibility to confirm with their FFL dealer that a handgun is on the roster before ordering. BTL Supply does not verify roster eligibility.

⚠️ WARNING: Any handgun that cannot be transferred because it is not on the California roster is subject to a non-negotiable 50% RESTOCKING FEE.

BTL Supply does not collect the California firearm excise tax. Under California law, the receiving FFL dealer collects it at the time of transfer.

Laws change frequently due to legislation, court rulings, and changes in administration. BTL Supply makes no guarantee that this information reflects current law. Always verify requirements with your local FFL dealer or legal counsel before ordering.

Cancellations, Refused Shipments and Address Changes

  • Orders may be cancelled within 3 hours of purchase if processing has not begun.
  • A 25% restocking fee applies to orders cancelled after processing begins, packages returned for an incorrect address, and orders not picked up from the FFL dealer.
  • Refused shipments: If a shipment is refused at delivery for any reason other than visible damage, no refund will be issued. The buyer forfeits the purchase amount, including shipping, and will be charged for return shipping costs.
  • Address errors can be corrected free of charge before your order ships. Corrections after shipment are subject to the carrier's per-package correction fee.

Returns and Warranty

  • Firearms, ammunition, and optics: All sales are final and cannot be returned.
  • Law enforcement trade-in and surplus items: Sold strictly as-is with no warranty and no returns, including at your FFL. These items were previously issued, carried, used, and/or stored by law enforcement agencies. We make every effort to describe condition accurately, and by purchasing, the buyer accepts the used nature of the product.
  • Accessories: May be returned within 7 days of delivery in original, unused condition with all original packaging and contents. Items showing signs of use or installation will not be accepted. Buyer pays return shipping, and a 25% restocking fee applies. Please contact us before sending anything back.
  • Defective products: BTL Supply does not warranty products or refund defective merchandise. Defective items must go directly to the manufacturer for warranty service, and the customer is responsible for contacting the manufacturer and following their process. BTL Supply does not facilitate or cover costs for warranty claims.

Shipping Insurance and Damage Claims

  • Shipping insurance is included on every order at no additional cost and covers lost or damaged merchandise.
  • Damage must be reported within 48 hours of delivery, with photos of the damaged item and the packaging, to [email protected]. Claims reported after 48 hours may not be eligible.
  • Please keep all original packaging until your claim is resolved.
  • Only damage to the product itself qualifies for a claim; cosmetic damage to the outer packaging does not.

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