Terms and Conditions

ALL SALES ARE FINAL -- FIREARMS, AMMUNITION & OPTICS

Due to federal and state regulations governing the transfer of firearms, all firearm and ammunition sales are final. We do not accept returns or issue refunds on:

  • Firearms (new, used, or LE trade-in)
  • Ammunition (any caliber or quantity)
  • Optics

We make every effort to accurately describe condition, finish wear, and included accessories in our listings. All LE trade-in firearms are individually inspected and described to the best of our ability. If you have questions about a specific item's condition before purchasing, please contact us prior to bidding or buying.

PRE-TRANSFER INSPECTION

If you are not satisfied with the condition of your firearm upon arrival at your FFL, you must deny the transfer before accepting it. Once you have accepted the transfer, all sales are final and no refunds will be issued. If you choose to deny the transfer, please contact us immediately at [email protected] so we can arrange the return. Buyer is responsible for return shipping costs.

ORDER CANCELLATIONS

We will do our best to accommodate cancellations at no charge if requested on the same day the order is placed. Cancellation requests must be submitted to [email protected] as soon as possible. We cannot guarantee cancellations on orders that have already been processed or shipped. If the order has already shipped, the standard return policy will apply.

ACCESSORIES

Accessories may be returned within 7 days of delivery in original, unused condition for a refund or exchange, subject to the following:

  • Item must be in the same condition as received, with all original packaging and contents.
  • Buyer is responsible for return shipping costs.
  • A 25% restocking fee will apply to all returns.
  • Items showing signs of use or installation will not be accepted for return.

REFUSED SHIPMENTS

If a shipment is refused at delivery for any reason other than visible damage, the buyer forfeits the purchase amount including any shipping fees and will be charged for return shipping costs. No refund will be issued on refused shipments. If a package arrives visibly damaged, please contact us at [email protected] within 48 hours before refusing or accepting delivery.

MISSING ITEMS

If your order is missing any items such as magazines, cases, or included accessories, you must report the shortage to us within 4 days of receipt at [email protected]. Claims submitted after this window will not be accepted.

NEW PRODUCTS -- WARRANTY & REPAIRS

Any new products that develop a defect or malfunction are covered under the manufacturer's warranty. BTL Supply does not perform warranty repairs on new items. All warranty claims must be submitted directly to the manufacturer for inspection and repair. Please refer to the documentation included with your product for manufacturer warranty details and contact information.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged in transit or you receive an incorrect item, contact us within 48 hours of delivery at [email protected]. We will work with you promptly to make it right.

LOST SHIPMENTS

If your order shows no movement or is confirmed lost by UPS, FedEx, or USPS, please contact us at [email protected] as soon as possible. BTL Supply will open a trace and file a claim with the carrier on your behalf. We ask that customers allow up to 10 business days for the carrier investigation to be completed before a replacement or refund is issued. BTL Supply is not responsible for packages marked as delivered by the carrier but reported as not received.

GUNBROKER PURCHASES

For purchases made through GunBroker (Seller ID: 8102247), our policy complies with GunBroker's buyer/seller guidelines. Please contact us directly before opening a dispute -- we prefer to resolve any issues quickly and fairly.

FFL TRANSFER ISSUES

BTL Supply is not responsible for delays or issues caused by your chosen FFL dealer, including transfer delays, state-level restrictions, or NICS denial. Refunds will not be issued due to NICS denial unless required by applicable law.

You are responsible for having your FFL dealer email us a copy of their Federal Firearms License prior to shipment. Orders that do not have a valid FFL on file will be subject to a 25% cancellation fee if the order cannot be completed as a result.

Contact Us

Email: [email protected]
Website: behindthelinesupply.com

Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

AMMUNITION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.